Free letter template
Refund demand letter to a business
A short, firm letter asking for a refund, with the facts, the amount, a deadline and your next steps.
Recommended: Certified + return receipt ($17.99)If you go to small claims or file a complaint, the return receipt proves the business got your demand.
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Re: Demand for refund, order [Order or invoice number]
To [Company name]: [What happened] I request a full refund of [Refund amount] for order [Order or invoice number] by [Deadline]. If I do not receive the refund by that date, I intend to dispute the charge with my card issuer, file complaints with my state attorney general and other agencies, and file a claim in small claims court. Sincerely, [Your name]
When to use this letter
- A product was defective or not delivered
- A service wasn't performed as agreed
- Customer service won't help
Where to send it
Customer relations or legal department, or the company's registered agent.
Tips before you mail it
- Attach receipts and photos as extra pages.
- In California, Massachusetts or Texas, check whether a statutory notice applies.
The full template text
Re: Demand for refund, order {{orderNo}}
To {{company}}:
{{facts}}
I request a full refund of {{amount}} for order {{orderNo}} by {{deadline}}.
If I do not receive the refund by that date, I intend to dispute the charge with my card issuer, file complaints with my state attorney general and other agencies, and file a claim in small claims court.
Sincerely,
{{signature}}Text in {{double braces}} is filled in from the form above. This is a general template, not legal advice.